All Roads Transports - Frequently Asked Questions (F.A.Q.)

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(816)222-4377

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Customer Service Hours

M-F	8 AM to 8 PM CST
SAT	8 AM to 5 PM CST
SUN	Noon to 5 PM CST

Frequently Asked Questions (F.A.Q.)

How far in advance should I schedule my vehicle transport?

How long will my vehicle transport take?

Can I fill my vehicle with personal items?

What does door to door delivery mean?

Will my vehicle go to a terminal?

Is my vehicle covered by insurance during the transport?

How do I pay for the transport?

What happens if I'm not available at pick up and/or delivery?

What happens at pick up?

What happens at delivery?

What if my vehicle is damaged during the transport?

How far in advance should I schedule my vehicle transport?
We recommend at least two weeks prior notice to your desired move date. If you have a special situation that requires immediate attention please call so we can discuss your needs.
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How long will my vehicle transport take?
Based on Industry Standards. East Coast to West Coast 10 - 14 days, Midwest to either East or West Coast 5 - 8 days, North to South 5 - 8 days, shorter routes 3 - 5 days. Always check with carrier to get their estimated timeframe. Pick up and delivery dates are not guaranteed.
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Can I fill my vehicle with personal items?
Most carriers do not carry cargo insurance therefore your personal items are not covered in the event these items are lost, stolen, damaged or cause damage to your vehicle. You are safer to ship them through an accredited shipping company that fully insures such items.
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What does door to door delivery mean?
Door to door means that the carrier will get as close as physically possible to your requested pick up and delivery locations providing it is accessible for their transporter. If there are over hanging trees, narrow streets, weight restrictions, ect… the driver will arrange with you to meet at a legal and safe location with ample space to load/unload your vehicle.
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Will my vehicle go to a terminal?
No. Vehicles stored in terminals may sit 2 to 3 weeks awaiting a carrier assignment which is unnecessary waiting for you the customer.
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Is my vehicle covered by insurance during the transport?
Yes. Carriers are required by law to carry a minimum $750,000 general liability however, most carriers carry $1,000,000.
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How do I pay for the transport?
Deposit is required at time of booking your transport which may be paid using all major credit cards via Paypal, or time allowing, cashiers check may be mailed directly to All Roads Transports, Inc. Remaining balance is due to carrier COD at time of delivery either in the form of cash or cashiers checks only. Carriers do not except credit cards or personal checks.
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What happens if I'm not available at pick up and/or delivery?
If for what ever reason you can not be at pick up and/or delivery you must appoint a responsible person to act on your behalf. You must provide us with this persons name and phone number(s) so that we can be in touch with them during the pick up and/or delivery.
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What happens at pick up?
Driver will call 12 - 24 hours in advance of your pick up to arrange a meeting time. Driver and person responsible for releasing the vehicle will do a visual inspection. All pre-transport damage will be noted on a bill of lading which is signed by both driver and releasing person. Driver takes possession of vehicle.
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What happens at delivery?
Driver will call indicating his estimated time of delivery. Driver and person responsible for receiving the vehicle will do a visual inspection. Any new damage must be noted on the final bill of lading which is signed by both driver and receiving person. COD payment is paid to driver. Receiving person takes possession of vehicle.
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What if my vehicle is damaged during the transport?
Make sure driver understands the damage is new and was not on the original bill of lading. Damage should be clearly marked and noted on the final bill of lading which must be signed by driver and receiving person. In most cases driver will ask that you get an estimate and they will send you a check within a couple of weeks. If not, you need to contact their insurance company to file a claim.
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